“Our integrated Quality Department ensures our organisational processes, products and service meet with our customer’s expectations”
Mark Jackson, Director of Support Services.
Quality Management System
From your initial customer enquiry through to delivery of our products, our quality management system is focussed on delivering excellence throughout the process. Customer feedback is a key component of our quality system and vital to our commitment to continuous improvement; we value each customer and we listen to what they say. Our success is achieved through delighting our customers: we are driven to attaining excellence in every task.
ISO 9001:2015 specifies requirements for a quality management system when an organisation needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organisation, regardless of its type or size, or the products and services it provides.